Privacy Policy
This Privacy Policy explains how 405 Garage Pros collects, uses, shares, and protects information when you visit our website, contact us, request service, or communicate with us.
1) Information We Collect
We collect information in a few ways: when you provide it to us directly, when you interact with our website, and when we communicate with you about service.
- Contact details (example: name, phone number, email address) when you call, text, email, or submit a form.
- Service details you choose to share (example: garage door issue, preferred appointment times, photos you send us, job-site notes).
- Website usage data (example: pages viewed, approximate location from IP, device/browser type, referral source) collected automatically by standard web technologies.
- Communications (example: messages, call logs, and support conversations) so we can respond and improve customer service.
Important: 405 Garage Pros is a service-area business and does not operate a public walk-in storefront. If you share an address for service, it’s used only to coordinate your job and provide service.
2) How We Use Information
We use collected information to:
- Provide quotes, schedule appointments, and perform requested garage door services.
- Communicate with you about your request (updates, arrival windows, follow-ups, and support).
- Improve our website experience, troubleshooting, and site performance.
- Help prevent fraud, abuse, and unauthorized access.
- Comply with legal obligations and enforce our policies.
3) Cookies & Tracking
Our website may use cookies and similar technologies to make the site work properly and to understand how visitors use the site. Cookies are small files stored on your device.
- Essential cookies may be used for basic site functionality.
- Analytics/measurement tools (if enabled) help us understand traffic and improve pages.
You can control cookies through your browser settings. Disabling cookies may affect how some parts of the website function.
We do not sell personal information in the ordinary sense. If we ever change how we handle data in a way that legally qualifies as a “sale” or “sharing” under certain state privacy laws, we will update this policy and provide any required options.
Yes—if you contact us by phone/text, we may use that information to respond, coordinate service, and follow up. Standard carrier messaging rates may apply depending on your plan.
4) Sharing & Disclosure
We may share information only as needed to run our business and serve you, such as:
- Service providers that help operate our website, forms, communications, scheduling, or business tools.
- Legal and safety reasons (example: responding to lawful requests or protecting rights, safety, and property).
- Business changes (example: if we restructure, merge, or transfer business assets—information may be part of that process).
We do not share personal information with third parties for their own marketing purposes unless you specifically request it or consent.
5) Retention & Security
We keep information only as long as reasonably necessary for the purposes described in this policy, including providing service, maintaining business records, and meeting legal or accounting requirements.
We use reasonable administrative, technical, and physical safeguards to protect information. However, no website, device, or transmission method is 100% secure, so we cannot guarantee absolute security.
6) Your Choices & Rights
Depending on where you live, you may have rights related to your personal information, such as:
- Requesting access to the information we have about you.
- Requesting corrections to inaccurate information.
- Requesting deletion of certain information (subject to legal/business record exceptions).
- Opting out of non-essential cookies through your browser settings.
To make a request, contact us using the details below. For your protection, we may need to verify your identity before completing certain requests.
7) Children’s Privacy
Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us and we’ll take appropriate steps.
8) Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we’ll revise the “Last updated” date at the top of this page.
9) Contact Us
If you have questions about this Privacy Policy or your information, contact:
- 405 Garage Pros
- Phone: 405-955-3555
- Email: 405garagepros@gmail.com
- Website: https://www.405garage.com